INFORMATION ON CHANGES TO PAYMENT METHOD FOR YOUR NON-FUNDED HOURS AT STRAMASH
Thank you for choosing to place your child at Stramash for some or all of their funded hours of childcare. Thank you also if you have opted for some regular further hours with us which are privately paid for.
This note offers advice on the payment method which we will require from 1 August 2019. We are moving to payment by Go Cardless from that date. We are making this change so that we can invoice you more efficiently and accurately and also reduce invoicing delays which we know can be an annoyance for you.
From 1 August 2019 onward, your invoice for the month to come will issue on the 1st of the month. It will be due for payment on the 14th. Payment will be by DD through Go Cardless. The only other payment methods we will accept are by Childcare Voucher or by Tax-Free Credit.
We will provide you with detailed instructions on switching to Go Cardless when we get in touch in the next few weeks with the Go Cardless link. Your Direct Debit payments are protected by the Direct Debit Guarantee. You can cancel, increase or reduce your Direct Debit as your childcare needs change.
When you register with us for non-funded hours, we will agree with you what monthly fees are due. We expect your monthly DD amount will remain rather predictable across the year. However, you are also welcome to book extra sessions with us ad-hoc. These additional hours can be paid for on the day through our phone app. The team at your nursery will explain how this works when we commence this arrangement in August. You will receive a receipt for any ad-hoc additional bookings made over the phone app. You will not be invoiced for these.
If you decide to reduce your regular registered hours with us, we will need one month’s notice and will then reduce your monthly DD by the requisite amount. If you wish to increase your regular registered hours, you may do so with immediate effect.
HOW TO CONTACT US
- Elgin – Team Leader Rachael Armstrong – firstname.lastname@example.org – 01631 566080 Opt.3
- Fort William – Team Leader Cameron Sprague – email@example.com – 01631 566080 Opt.2 or 07591 962073
- Oban – Team Leader Kate Hunter – firstname.lastname@example.org – 01631 566080 Opt.4 or 07707 058355
- Tornagrain – Team Senior – email@example.com – 01631 566080 Opt.1
- Finance – Finance Manager Karina Jameson – firstname.lastname@example.org – invoices / payments
If you have any queries about how to use your childcare vouchers or holiday program, please contact Alison Smith at email@example.com or phone the office at 01631 566080 Opt.5
Thank you again for choosing Stramash.